Frequently Asked Questions

Find answers to common questions about orders, shipping, payments, returns, refunds, and customer support at A Repeat Boutique.

When will I receive my order?

Orders are generally processed within 1–2 business days.

After your order has been processed and shipped, estimated transit time is approximately 3–4 business days.

The total estimated delivery time is therefore approximately 4–6 business days, Monday through Friday.

Once your order ships, you will receive a confirmation email containing your tracking information.

If your order has not arrived within the estimated delivery timeframe, please contact us at support@arepeatboutiqueky.com.

Where is my order?

Once your order has been shipped, we will send you a shipping confirmation email containing your tracking number.

You can use the tracking information provided in that email to follow the progress of your shipment.

You may also use the Track Your Order section on our website to check your order status.

If you need additional assistance locating your package, contact our customer support team.

What payment methods do you accept?

We accept major credit and debit cards available through our secure online checkout.

The payment methods currently available for your order will be displayed during checkout before you complete your purchase.

All transactions are processed in U.S. Dollars (USD).

Do you ship internationally?

At this time, A Repeat Boutique ships exclusively within the United States.

We currently do not offer international shipping.

The website isn’t loading correctly. What should I do?

If you experience technical difficulties while browsing our website, please try refreshing the page or reopening the website using another browser or device.

If the problem continues, contact our support team and provide as much information as possible about the issue so we can investigate it.

Email: support@arepeatboutiqueky.com

I keep receiving an error message. What should I do?

If you receive an error while browsing, placing an order, accessing your account, or completing checkout, please contact us.

When possible, include:

  • A description of the error
  • The page where the error occurred
  • The device or browser you were using
  • A screenshot of the error message

This information will help our team identify and resolve the issue more quickly.

I entered the wrong shipping address. Can I change it?

If you entered an incorrect shipping address, please contact us as soon as possible.

We offer a 24-hour cancellation and modification window.

If your order has not yet been processed or transferred to the shipping carrier, we may be able to update the shipping information.

Once an order has been shipped, we may no longer be able to modify the delivery address.

Contact us immediately at: support@arepeatboutiqueky.com

What happens if my package is returned to sender?

If a package is returned to us because it could not be delivered, please contact our customer support team.

We will review the shipment and order information and provide you with the available options for resolving the delivery issue.

Please make sure the shipping address entered during checkout is complete and accurate to help prevent delivery problems.

What is your return policy?

We offer a 30-day return window starting from the date your order is delivered.

To qualify for a return, the item must be:

  • Brand new and unused
  • In the same condition in which it was received
  • Returned in its original packaging
  • Accompanied by valid proof of purchase or order confirmation

We accept returns for both defective and non-defective products.

Customers are responsible for return shipping costs unless otherwise determined by our support team.

We charge $0 in restocking fees.

To begin a return, contact support@arepeatboutiqueky.com and include your order number and reason for the return.

How do I exchange an item?

Yes, we accept exchanges.

To exchange a product, please contact our customer support team at support@arepeatboutiqueky.com .

Our team will provide instructions for returning the original product.

Once the original product is returned according to our return requirements, you can place a new order for the replacement product you would like.

What should I do if my item arrives damaged?

If your product arrives damaged or appears to have been damaged during transportation, please contact us as soon as possible.

Please provide:

  • Your order number
  • A description of the damage
  • Clear photographs of the product
  • Photographs of the packaging when relevant

Send the information to support@arepeatboutiqueky.com .

Our support team will review the issue and provide you with the appropriate resolution.

What if I received the wrong product or a defective item?

We apologize if you received an incorrect or defective product.

Please contact our customer support team at support@arepeatboutiqueky.com .

Include your order number, a description of the issue, and photographs when appropriate.

Our team will review the situation and provide instructions for resolving the problem.

Can I cancel my order?

Orders may be cancelled within our 24-hour cancellation window, provided that processing has not already been completed.

Once an order has been processed and transferred to the shipping carrier, we may no longer be able to stop or cancel the shipment.

For cancellation requests, contact us as quickly as possible at support@arepeatboutiqueky.com .

How much does shipping cost?

We currently provide FREE SHIPPING on all eligible orders within the United States.

There are no hidden shipping charges added after your purchase.

Which shipping carriers do you use?

We work with established shipping carriers such as:

  • UPS
  • FedEx
  • DHL

The carrier used for your particular order may depend on the product, destination, and fulfillment requirements.

Tracking information will be provided once your order ships.

How long does a refund take?

Once your returned product has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be sent to your original payment method.

Our refund processing timeframe is approximately 7 business days after approval.

Please note that your bank or payment provider may require additional time before the funds appear in your account.

Still Need Help?

Our customer support team is available to assist with products, orders, shipping, returns, refunds, and other questions.

Store Address 312 Wing Ave
Owensboro, KY 42303
United States
Customer Service Hours Tuesday–Saturday: 10:00 AM – 4:00 PM
Sunday–Monday: Closed